Understand the role. Prepare for the conversation. Identify your next steps.
A free 20-minute conversation identifies the support you are seeking, any time sensitivity and whether a further assessment makes sense. It is not a mediation session, legal consultation or opportunity to review a full case file.
We identify the client or participants and check prior involvement, conflicts and scope. Mediation includes separate suitability and safety screening. A fit call alone does not establish that a matter is suitable.
The written engagement sets out the work, fees, confidentiality limits and participation arrangements. For mediation, each participant consents to the process. Independent legal advice may be needed before and during the work.
Agree on an agenda and bring only the material needed for it. Work through the issues, record next steps and identify anything unresolved. A follow-up or referral may be more appropriate than continuing the same process.
An enquiry, coaching or mediation does not pause a school, tribunal or court deadline. This is not an emergency service. If there is immediate danger, call 911.